The Grateful Heart Foundation (TGHF) is committed to protecting the privacy of our donors, supporters, and other stakeholders. We value the trust of those we deal with and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the personal information that you choose to share with us via our Web site located at

What Personal Information Does TGHF Collect?

You are able to visit most areas of our Web site without providing any personal information. However, we do collect personal information when you:
* Subscribe to a mailing list or newsletter;
* Contact us with an inquiry, comment or suggestion.

Personal information collected by TGHF may include:

* Your name;
* Contact information such as your telephone number and email address.

How does TGHF Use Your Personal Information?

Mailing Lists and Newsletters: If you sign up for one of our newsletters, we use your email address, to send you the newsletter and other information you have requested.

Customer Service: When you email us with an inquiry, comment or suggestion, you may be asked for information that identifies you, such as your name and telephone number to help us promptly answer your question. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our Web site.

When Does TGHF Disclose Your Personal Information?

We will not disclose, rent, sell or otherwise transfer your personal information without your consent, except as otherwise set out in this Privacy Policy or as otherwise required or permitted by law. In certain limited circumstances, it may be necessary to share your personal information with a third-party service provider engaged to provide services on behalf of TGHF. All of our service providers are required to maintain the confidentiality and security of your personal information and to use it only in compliance with applicable privacy laws, and are prohibited from using or disclosing your personal information for any purpose other than providing the services on our behalf or as otherwise required or permitted by applicable law.


We (and our service providers) may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by law. We may also disclose personal information to assist us where necessary for the establishment, exercise or defence of legal claims.

How Does TGHF Safeguard Your Personal Information?

We have implemented measures in an effort to maintain the confidentiality of all personal information in our custody and control, including only providing access to personal information to employees and authorized service providers who require such information for the purposes described in this Privacy Policy. We maintain administrative, technical and physical safeguards in an effort to protect against unauthorized access, use, modification and disclosure of personal information in our custody and control.

Access to Personal Information

To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections to your personal information.

Linking to Outside Web sites

Links to third-party Web sites from our Web site are provided for the convenience of the user. TGHF has no control over, and therefore has no responsibility or liability for, the manner in which the organizations that operate such linked Web sites may collect, use, disclose or otherwise treat your personal information. The inclusion of any link does not imply our endorsement of any other organization, its Web sites, or its products and/or services. These linked Web sites have separate and independent privacy policies, which we recommend you read carefully.

Changes to this Privacy Statement

This Privacy Policy may be updated periodically to reflect changes to our personal information practices. The revised Privacy Policy will be posted on this Web site. We will treat your personal information in accordance with the Privacy Policy in place at the time of collection of such information, or as you otherwise consent.

Contact Us

If you have questions or comments regarding TGHF’s Web site Privacy Policy, or to withdraw your name from an email or other contact list, please email us.

Further information on privacy and your rights in regard to your personal information may also be found on the Web site of the Privacy Commissioner of Canada at

close window